by Sistemas | Jun 9, 2021
SUCCESS STORIES – WORKING TOGETHER: Containing call consumption by 15.6% A cost containment project is based on good communication, strong leadership and the complicity of the entire organization. The starting point for one of our customers of Big Consumption...
by Sistemas | Jun 9, 2021
SUCCESS STORIES – THE RIGOROUSNESS OF THE ANALYSIS: Refund of 144.460€ for invoice errors Telefónica assumes the refund of 144.460€ for errors detected by Lean Focus in the regularization of 2-year fixed telephone bills already closed by one of our customers....
by Sistemas | Jun 9, 2021
SUCCESS STORIES – DAVID VS GOLIATH: Claiming to the end an error of 12.4% of the billing Errors in telephony billing are always there. Finding them, reclaiming them in a way that compensates for the effort and achieving the corresponding refunds is another...
by Sistemas | Jun 9, 2021
SUCCESS STORIES – MODERNISATION OF SWITCHBOARDS: In search of an optimal and global solution A town hall with the aim to modernize to unify and to optimize its voice communications systems, with the support of Lean Focus, addresses a process of diagnosis,...
by Sistemas | Jun 9, 2021
SUCCESS STORIES – LARGE REFUNDS IN LESS UNSUSPECTED TRAFFIC: The rigour in the analysis of voice traffic provides a subscription/savings of 64.516€ It is common to find billing errors in national voice traffic. But in this case, it became clear that doing a...
